Jumat, 31 Desember 2021

1913 Diary of Grand Duchess Maria Nikolaevna : Complete Tercentennial Journal of the Third Daughter of the Last Tsar (1546657487)



Grand Duchess Maria Nikolaevna was the third daughter and middle child of Tsar Nicholas II of Russia, and 1913 was the tercentennial year of her family's dynastic rule-the last full year before the outbreak of World War I. In her journal, Maria documents the ceremony and celebrations of this important date in Imperial Russian history, while at the same time showing herself to have been a remarkably ordinary young girl who happened to be the daughter of the most powerful man in the world. Maria's journal records the daily routines of the Imperial family, from the mundane to the magnificent, allowing the reader a peek into the lost and distant world of the last Romanovs.


Product details

  • Paperback | 158 pages
  • 152 x 229 x 9mm | 240g
  • English
  • 1546657487
  • 9781546657484
  • 1,150,574


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Rabu, 29 Desember 2021

Uncommon Service : How to Win by Putting Customers at the Core of Your Business (9781422133316)



Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance -- for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: * How do customers define "excellence" in your offering? Is it convenience? Friendliness? Flexible choices? Price? * How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves? * How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture? * How will you get your customers to behave?
For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.


Product details

  • Hardback | 272 pages
  • 155 x 234 x 23.62mm | 481g
  • Boston, MA, United States
  • English
  • 1422133311
  • 9781422133316
  • 44,353


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Sabtu, 11 Desember 2021

ISCN 2020 : An International System for Human Cytogenomic Nomenclature (2020). Reprint of: Cytogenetic and Genome Research 2020, Vol. 160, No. 7-8 (9783318067040)



This reprint of 'Cytogenetic and Genome Research' contains contributions discussing the subject in-depth. 'Cytogenetic and Genome Research' is a well-respected, international peer-reviewed journal in genetics.


Product details

  • Paperback | 146 pages
  • Basel, Switzerland
  • English
  • Reprint
  • 10 fig., 4 tab.; 10 fig., 4 tab.
  • 3318067040
  • 9783318067040


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Selasa, 07 Desember 2021

Schritte International neu : Kurs- und Arbeitsbuch A2.2 mit CD zum Arbeitsbuch (3196010848)



Libro de alumno y ejercicios + CD-Audio (libro de


Product details

  • Mixed media product | 204 pages
  • 210 x 279 x 17mm | 595g
  • Ismaning, Germany
  • German
  • 9783196010848
  • 46,353


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Kamis, 02 Desember 2021

Great RV Trips : A Guide to the Best RV Trips in the United States, Canada, and Mexico (155591327X)



Cruise the Colorado Rockies, barge the bayous of Louisianna, or caravan along the Mexican border in this revised edition of the popular guidebook. Along with new chapters on Texas and Utah, this book contains detailed route maps, daily travel itineraries, RV park listings, and sightseeing tips.


Product details

  • Paperback | 208 pages
  • 159 x 229 x 19.05mm | 249.48g
  • United Kingdom
  • English
  • Revised
  • 2nd Revised edition
  • 155591327X
  • 9781555913274


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OUT OF PRINT: Introduction To Health Research Methods (076378334X)



From best-selling author of Introduction to Global Health, Introduction to Health Research Methods demystifies the research process and empowers students (and other new investigators) to conduct their own original research projects.
Using clear language and practical examples, the text has five sections that describe the entire research process beginning with the identification of a research question and the selection of a study approach, proceeding through the collection and analysis of data and the preparation of a formal scientific report, and ending with academic and professional presentations and publishing.
By breaking the research process down into manageable steps, Introduction to Health Research Methods communicates the excitement and importance of health research-and encourages readers to make their own contribution to improving the health of individuals and communities through research.
Key features:

* A step-by-step guide to conducting research in medicine, public health, and other health sciences
* For classroom use or for guiding independent work on scholarly projects
* Covers the entire research process from identifying a study question and selecting a study approach to collecting and analyzing data to disseminating the findings
* Includes detailed information about how to conduct primary studies (collection of new data), secondary analyses (analysis of existing data), and tertiary studies (literature reviews)
* Weaves elements of research ethics throughout the book


Product details

  • Paperback | 288 pages
  • 175.26 x 226.06 x 20.32mm | 482g
  • Sudbury, United States
  • English
  • colour tables, figures
  • 076378334X
  • 9780763783341
  • 396,323


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Rabu, 01 Desember 2021

The Art of Being a Brilliant Teenager (9780857085788)



Calling all teenagers quit the moaning and start loving life! Don't be a cliche. Don't stay in your bedroom grunting and grumbling. How about getting motivated, energized and start making a difference?! The Art of Being A Brilliant Teenager teaches you how to become your very best self and how to figure out who that is, exactly. The bestselling authors of The Art of Being Brilliant and Be Brilliant Everyday are experts in the art of happiness and positive psychology and, with this new book, you'll find your way to becoming brilliant at school, work, and life in general. Stay cool under all the pressures you're facing, and plot a map for the future that takes you wherever it is you want to go. Become proactive, determined, successful and most importantly: happy! Fact: your life span is about four thousand weeks. It seems like a lot, but it's not. Complaining about life, homework, parents, and relationships may be normal now, but don't let it become your defining trait. When you're forty years old and still moaning, a big chunk of your four thousand weeks have slipped by, and you're no closer to happiness than you were as a teen.
This book is a guide to starting the journey to your ideal life now, instead of wasting time being a drip. * Discover the real you, and what you want out of life * Stop moaning and get moving now, while there's plenty of time * Lose your bad habits before they become your personality * Figure out how you want to contribute, and find a way to do it The bottom line is this: it's easy to be the average version of yourself, but is that really all you want? Don't you want to achieve something? Get started now. The Art of Being A Brilliant Teenager helps you figure out where you want to go, and how to get there. So, whether you're an ambitious teenager, a parent or teacher desperate to turn a down-beat teenager into a ray of positivity and delight, How to Be a Brilliant Teenager is here to help.


Product details

  • Paperback | 160 pages
  • 126 x 203 x 15mm | 262g
  • Capstone Publishing Ltd
  • Oxford, United Kingdom
  • English
  • 1. Auflage
  • illustrations
  • 0857085786
  • 9780857085788
  • 1,616


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